POSITION:                           Head of Programs and Services

REPORTS TO:                     Chief Operating Officer

LOCATION:                         123 William Street 5th Floor, New York, NY 10038

POSITION TYPE:                Full-Time - Non - Union, Exempt

WORK SCHEDULE:            Monday-Friday, 9:00am-5:00pm

SALARY: Commensurate with experience and qualifications

ORGANIZATION: The Institute for Career Development (ICD) is a fast-growing, dynamic not-for-profit workforce development organization based in New York City.  For over 100 years, ICD has been a leader in the field of vocational rehabilitation, helping individuals with disabilities experiencing challenges or barriers to transform their lives through career development and employment.  Every year, ICD services puts over 1,250 people on a path to career success. ICD’s 35+ member team of professionals assist adults, youth, veterans, entry-level employees, and career changers with disabilities to gain economic independence through career planning, evaluation, career school training programs, internships, job placement services and services for employers.  Building on the organization’s program success in the five boroughs of New York City, ICD aims to increase its social impact through collaborations, advocacy, and innovation.

SUMMARY OF POSITION: ICD seeks a dynamic Head of Programs and Services to be a member of the ICD leadership team who will report to the Chief Operating Officer (COO).  The Head of Programs and Services will be responsible for the leadership, oversight, planning and delivery of all programs and services offered through ICD and will also work closely with the Chief Executive Officer (CEO) and Chief Operating Officer (COO) on the development of new programs through existing and new funding sources. 

Working closely with the CEO and COO, the Head of Programs and Services will implement the Strategic vision of ICD; manage and execute the portfolio of programs and related services; help promote and diversify funding; and mentor, guide and lead a team of 35+ employees.  The scope of work involves the areas of: diagnostic vocational evaluation, training and education, admission and student affairs, counselling and job development.  The ideal candidate will be innovative, forward thinking, resourceful, able to build on existing program strengths and confidently pursue public and private funding.  This role is essential to sustaining, enhancing and expanding ICD’s current direct services. In collaboration with the CEO and COO, the Head of Programs and Services will also cultivate existing and new partnerships/collaborations, as well as develop and implement new pilot projects.


Program Development and Oversight

  • Oversee the development, implementation, and coordination/delivery of all programs, contracts and related services, ensuring that the expectations of funders, partners, clients and other stakeholders are consistently met.

  • Set goals for programs and services, and ensure the delivery of quantitative and qualitative goals and outcomes, including expanded internship sites and job placements.

  • Supervise finance procedures and billings/reimbursements related to programs and services.

  • Lead program staff, including supervision, management, and training.

  • Lead the production of quantitative and qualitative reports on program and service activities and impact, as requested by internal or external stakeholders and entities.

  • Provide support to other program and agency-wide initiatives, as needed.

External Relationships

  • Serve as the face of ICD to funders, building strong relationships with key stakeholders.

  • Interface and nurture relationships with payers (currently ACCES-VR and the Veterans Administration) to facilitate and promote all areas of interaction, including contracting, reporting, and quality assurance.

  • Meet with potential new funders about new programs and services that ICD could provide. 

  • Work with COO on new program strategy and then execute and deliver the programs as they are funded.

  • Represent ICD leadership at public and private events.

Strategic Insight

  • In partnership with the CEO and COO, implement ICD’s strategic plan as well as develop and implement new initiatives that reflect the organization’s mission.

  • Partner with the CEO and COO to identify funding opportunities that address unmet needs of clients, increase scale and/or enhance existing service delivery.

Executive Leadership

  • Evaluate the Programs Department and make recommendations about organizational structure, including filling key open positions.

  • Directly supervise staff in the areas of diagnostic vocational evaluation, training and education, admission and student affairs, counselling and job development.

Financial Management

  • Participate in the budget development process and maintain a high level of fiscal responsibility.

  • Oversee Program budgets and related contract obligations.

  • Ensure all revenues are collected in a timely manner by working closely with supervisors and the Billing Department to ensure that all paperwork is submitted in a timely manner.


  • Other duties as assigned


  • A minimum 15 years work experience, including at least 8-10 years leadership experience in a non-profit, government, or philanthropy overseeing programs and services.

  • Expertise in adult education a plus.

  • Experience working with ACCES-VR highly preferred

  • Background in the following beneficial: vocational rehabilitation, social work, and/or counseling, workforce development, Diagnostic Vocational Evaluations/Referrals, Work Readiness, and Job Placement

  • Comprehensive working knowledge of program planning, organizational structure, grants management, and fundraising.

  • Demonstrated ability to conceptualize, propose, establish and implement a diverse variety of program models and structures.

  • Many years of experience in program management and monitoring. 

  • Demonstrated commitment to continuous quality monitoring and improvement.

  • High degree of comfort with data collection and analysis to be able to establish and track performance goals, and take corrective actions, as needed.

  • Evaluate program curriculum, certifications and alignment with employer needs, funder priorities, and student interest on a regular basis. Implement needed changes, including adding or dropping classes. 

  • Demonstrated experience managing teams in a union environment.


  • Bachelor of Arts/Sciences Degree required. 

  • Master’s Degree in Rehabilitation Counseling, with CRC, or Master’s Degree in related field highly preferred.

  • NYSED Private Career School Director License would be beneficial.


  • Passion for ICD’s mission and purpose and have the ability to communicate this passion to others.

  • Demonstrates the highest standards of integrity, ethics, respect, and humility.

  • Strong community awareness and experience working on community-based initiatives is a plus.

  • Ability to travel to community sites for internship initiation, meetings, outreach, and other services as needed.

  • Demonstrated ability to deal with a diverse constituency including:  program participants, staff, the organization leadership, funders and other stakeholders. 

  • Experience leading multiple teams.  Collaborative and resourceful, a consensus builder.

  • Flexibility to work in a fast-paced, changing environment.  Ability to deal with ambiguity.

  • Be able to manage internal/external demands, as regular meetings and cultivation of ACCES offices/staff is required to generate program referrals.

  • Excellent organizational and project management skills.

  • Ability to use independent judgment and initiative.

  • Excellent verbal and written communications skills with strong attention to detail.

  • Able to lift up to 20 pounds.


    Please email resume and cover letter to dgica@icdnyc.org with a subject of “Head of Programs and Services.”


    ICD offers a comprehensive benefits package including health and dental insurance, AFLAC, 401k, Life and AD&D Insurance, Long Term Disability Insurance, and generous paid time off, among others.

    The Institute for Career Development is an advocate for diversity in the workplace. All candidates will benefit from equality of opportunity and fair treatment without regard to: race; color; age; religion; pregnancy; sex; sexual orientation; disability; gender identity; gender expression; national origin; genetic information; Veteran status; marital status; or prior protected activity. 


    ICD complies with all applicable federal, state, and city employment laws.

AuthorBrigid Maher