POSITION:                           Employment Specialist (for IT/Cisco Academy & Office Technology)

REPORTS TO:                     Manager of Employment

LOCATION:                         123 William Street, 5th Floor New York, NY 10038

POSITION TYPE:                Full-time - Exempt, Union

WORK SCHEDULE:            Monday-Friday, 9:00am-5:00pm

SALARY:                               Dependent upon experience 

ORGANIZATION: The Institute for Career Development (ICD) is a fast-growing, dynamic not-for-profit workforce development organization based in New York City.  For over 100 years, ICD has been a leader in the field of vocational rehabilitation, helping people with disabilities, challenges or barriers to employment transform their lives through career development and employment.  Every year, ICD services puts over 1,200 people on a path to career success. ICD’s 40+ member team helps adults, youth, veterans, entry-level employees, and career changers with disabilities gain economic independence through specialized career planning and evaluation, certified training programs, placement services for job seekers and providing talent acquisition expertise to employers.  Building on the organization’s program success in the five boroughs of New York City, ICD aims to increase its social impact through ongoing collaborations, advocacy, and innovative practices.

SUMMARY OF POSITION: ICD is seeking an Employment Specialist who has a passion for diversity and inclusion in hiring and an eye for preparing and placing candidates with barriers to employment in IT Networking/Security (IT) and Office Technology (OT) entry-level jobs. You will provide targeted coaching and support to program participants, preparing them for success in obtaining and retaining roles in tech and business sectors. The Employment Specialist is also responsible for one of the most critical parts of the employment continuum - sourcing, developing and managing new employer accounts within a specific job market sector for the purpose of developing employment opportunities for program participants.  Experience the feeling of accomplishment that comes from launching a qualified individual with a disability on the road to a fulfilling career and helping employers tap into a pool of talent that can strengthen their business! If you love talking tech and building employer relationships that lead to meaningful conversations about hiring individuals with disabilities in the IT and OT tech sector, this job is for you!


What you will do with program participants:

  • Develop and implement a strategic employment plan for each participant in accordance with their skills, abilities, and preferences.

  • While in training, engage ICD program participants by making them aware of job opportunities and prepare participants by teaching basic job search skills, including resume development, use of on-line resources, networking, and interviewing techniques both individually and in groups.

  • Facilitate Work Readiness classes as needed.

  • In the job placement phase, conduct ongoing check-ins with job seekers, screen participants for job vacancies, refer appropriate candidates, arrange for and follow up on interview results.

  • For IT, students will have graduated from the training with a CCENT (Cisco Certified Entry Networking Technician) and/or CCNA (Cisco Certified Networking Associate) certification(s); so, prepare participants for job placement in entry-level Network Engineer and/or Network Security Engineer positions.

  • For OT, students will have graduated from the training with Microsoft Office’s Access, Word, Excel, PowerPoint and Publisher certifications; so, prepare participants for job placement as Administrative Assistant, Data Entry, Office Support, and other entry-level positions.

  • Maintain regular contact with program participants after placement and provide follow up supports as needed to retain employment.

  • Secure employers as guest presenters to teach work readiness topics aligned to course curricula.

    What you will do with employers:

  • Develop and maintain relationships with IT employers to generate appropriate employment and internship opportunities for ICD participants.  Develop jobs by means of, but not limited to: phone solicitation and direct visits; networking with businesses, trade associations and other groups, attending career fairs, and actively engaging internship sites for potential employment openings.

  • Effectively place participants across a variety of IT/OT platforms and build employer pipelines to support participant’s career goals.

  • Act as a liaison for employers seeking solutions for their talent acquisition needs, including promoting ICD’s disability awareness and etiquette training, job accommodation advice, work try-outs, coaching, conducting recruitment events at ICD, and other services to encourage employers to hire qualified program participants.

  • Make appropriate candidate referrals for vacancies that reflect a good match between employer’s needs and program participant’s skills and abilities.

  • Conduct ongoing outreach to employers to assess status of ICD participant placements, determine the need for any retention services and solicit relevant feedback.

  • Regularly evaluate job market and labor trends to determine employer demand, ways to meet this demand, and methods to enhance employer relationships to meet placement goals.

  • Maintain up-to-date employer and job listings to ensure timely responses to position vacancies.

    What you will do with ICD staff:

  • Work collaboratively as part of a cross-functional team including IT and OT training instructors and vocational counselors to determine the types of jobs best-suited to each program participant’s skills and qualifications.

  • Provide ongoing feedback regarding the current job marketplace for sectors aligned with ICD’s training programs, including hard and soft skills in high demand, required proficiency levels, and hiring trends. 

  • Identify opportunities for and help shape new training programs based on employment trends.

    Performance and Administrative responsibilities:

  • Meet monthly job placement targets and expected outcomes in terms of employer development and retention and adhere to required standards for documentation.

  • Perform weekly follow-ups with individuals actively engaged in the job searching phase of the program.

  • Participate in supervision, case conferences, and in-service trainings.

  • Maintain records on a daily and weekly basis to ensure timely submission of monthly reports to government funding agency.

  • Ensure participant rosters are up-to-date with active and inactive participants.

  • Maintain up-to-date contact list for active employers and internship sites as well as job development leads.

  • Respond promptly and professionally to internal and external stakeholders.


  • Other duties as assigned.


  • Travel within the metropolitan area is required on a regular basis (minimum 25%) for face-to- face meetings with potential and current employers

  • Applicants should have strong interpersonal skills in order to establish partnerships with local businesses to hire our program participants; an existing book of business is a plus. 

  • Must have knowledge of employer sourcing tools and be comfortable engaging in technical professional associations.

  • Applicants must have an outgoing personality, use creativity and enthusiasm to motivate and tailor learning activities to meet group and individual needs, and the ability to address large groups.

  • Collaboration with other ICD team members in an effort to assist participants with obtaining and maintaining employment

  • Experience facilitating work readiness workshops for individuals with barriers to employment as well as working with a diverse population of people with a wide range of disabilities

  • Proficiency in Microsoft Office Suite, resume writing, and using job search engines.

  • Ability to use independent judgment and initiative

  • Solid communication, networking, verbal/written, time management and organizational skills are essential.

  • Professional, motivational and teamwork oriented environment

  • Experience in IT and OT staffing in a corporate environment is a plus!

  • Familiarity with ACCES-VR and their operating structure is preferred.

  • Knowledge/experience in the IT field is a strong plus.

  • Excellent social media skills are a plus!

  • Ability to lift lbs.


  • BA/BS required in a related field.

  • Minimum of 3 years in workforce development with a focus on training and employment for individuals with disabilities strongly preferred.  

  • Background in IT recruitment, sales and/or business development with demonstrated ability to meet targets on a regular basis would also be considered. 


Please email resume and cover letter to jstevenson@icdnyc.org with a subject of Employment Specialist and where you found the position listed. Please include information that shows your commitment to the mission of ICD


ICD offers a comprehensive benefits package including health and dental insurance, AFLAC, 401k, and generous paid time off, among others. As this is a union position, health and dental insurance is paid for in full by the organization subject to certain eligibility requirements.

The Institute for Career Development is an advocate for diversity in the workplace. All candidates will benefit from equality of opportunity and fair treatment without regard to: race; color; age; religion; pregnancy; sex; sexual orientation; disability; gender identity; gender expression; national origin; genetic information; Veteran status; marital status; or prior protected activity.

ICD complies with all applicable federal, state, and city employment laws



AuthorBrigid Maher